Policies & FAQ | Love On Your Locs

Policies & Frequently Asked Questions

COVID-19 GUIDELINES

Kindly advise me of any health conditions, allergies or injuries which could affect the flow of your appointment. If you are currently experiencing or had a fever within 24 hours of your scheduled reservation please notify me immediately and your reservation will be rescheduled for the next available date. To ensure that we remain safe, all clients must adhere to the CDC COVID-19 policies as outlined. Mask are preferred but not required at this time.

If you arrive to your appointment under one or more of these conditions: sneezing, coughing, have been diagnosed with COVID, the flu or have a present fever you will be turned away and your reservation will be rescheduled. We must be cautious and remain safe.

Absolutely NO extra guests are permitted. If you arrive with an extra guest they will need to remain in your vehicle.

SPACES by Wix
It is recommended that all clients must download & join the Spaces by Wix app to receive updates and special announcements. This app always easy access to all that Love On Your Locs™ has to offer. Once downloaded, create a member’s profile to better access all functionalities. All communications, scheduling, payments and purchasing of products can be done through the app. Click the link to download:http://wix.to/WUAfB0o?ref=mam

ARRIVAL TIME

Please be advised that you are given a 15-minute grace period. Arrival beyond the grace period will result in a late fee of $50 which will automatically be added to the remaining balance of your service and collected prior to beginning services. After 20 minutes your appointment will be canceled, and you will be considered a “no-call/no-show” (please see "Booking Clause" below). If you have made contact to acknowledge a later arrival, you will still need to adhere to the directives above.

CONSULTATIONS AND BOOKINGS CLAUSE

When booking a consultation for services please keep in mind that this does not guarantee an automatic acceptance for a new appointment. Acceptance or cancellations of ANY appointments are determined upon Suite Owner's discretion. Consultations are required for all Instant Locs, Micro Locs and Loc Extensions services. If you are a First-Time Client you must select the "First Time Client Consult Package" option. If you are a First-Time Client, and you schedule any services without the completion of a consultation or the recommended service stated above, your appointment will be canceled and no refund will be issued for the deposit. Love On Your Locs™ does not offer same-day services. Please do not "show-up" unannounced to Salon under any circumstances. If you have concerns or questions about which service is best for you please send an inquiry to laseaunc@loveonyourlocs.com .

Please note that services must be scheduled within 3 months of completing an in-person consultation.

Appointments that are requested outside of normal business hours (before 9am or after 6pm Mon-Fri) will result in a NON-NEGOTIABLE additional fee of $50. Holiday appointments are automatically an additional $75. NO EXCEPTIONS. For availability please email: laseaunc@loveonyourlocs.com!

SQUARE INVOICE SCHEDULING

All confirmed appointments will receive an automated email reflecting the service that was scheduled. Please note these emails are standard and may or may not reflect all details or balances of the service being provided to you depending on how this service was scheduled. If you have scheduled a service that requires the deposit to be paid via a Square invoice, that invoice will have the most accurate details of the service you will be provided along with a breakdown of cost, details and other service modifications.

LOC EXTENSIONS AND INSTANT LOCS

Every install (instant locs or loc extensions) requires that client attends an “in-person” consultation. When booking the consultation you will be required to complete a waiver form which applies to the install of your requested service.

Once a deposit has been received absolutely no changes can be made to the install being requested. Deposits for installs are to be paid via square invoice in order for booking to be confirmed. All deposits and payments received are NON-REFUNDABLE and NON-TRANSFERABLE. NO EXCEPTIONS. You will receive a confirmation email for your appointment once deposit has been received. Final balances are due in CASH on the first day of install.

CANCELLATION & RESCHEDULING POLICY

You will not be charged if you cancel your appointment at least 24 hours before it begins. Keep in mind that all deposits are Non-Refundable and Non-Transferable. If you are a “no call/no show” or cancel the day of your reservation you have forfeited your deposit and any/all payments received. Same day cancellations will result in a your payment of 100% of the service balance which will be automatically charge to the card number on file or sent via invoice. Failure to pay cancellation fee will result in a dismissal for future bookings with Love On Your Locs™ “No Show” clients will NOT be allowed to reschedule.

Appointments can be rescheduled once within 45 days of your original service date. If the new date is outside of the 45 days, a new deposit is required. Same-day requests for rescheduling are not permitted and will be categorized as a "No Show." If you need to reschedule or modify your appointment, please send a message to the chat online at least 24-48hrs prior to your scheduled service.

LOYALTY REWARDS

You must be a member in order to access the Loyalty Rewards Program. Rewards can be accumulated and used to receive discounts on services and products. Rewards cannot be transferred. All previous "loyalty points" or stars received prior to December 2022 have been added to all members profiles. You can access your rewards status via the Spaces by Wix app.

GUEST AND CHILDREN POLICY

Unless the client being serviced is underage, no extra guests are permitted to attend your appointment with you. Understanding that there may be special circumstances please be sure to identify what those are at the time of booking so that the day of your service is planned accordingly.

If you are a parent and you desire to bring your children, please contact me prior to booking your appointment.

HEALTH CONDITIONS

Kindly advise me of any health conditions, allergies or injuries which could affect the flow of your reserved session. If you are currently experiencing or had a fever within 24 hours of your reserved session please notify me immediately and your reservation will be rescheduled for the next available date. If you have been in contact with someone exposed to COVID-19 please notify me and I will reschedule your reservation after the standard “quarantine time” (10-14 days).

LOYL BEAUTY SHOP TERMS & CONDITIONS

All purchases made through the Website are subject to our acceptance. This means that I may refuse to accept or may cancel any transaction, in my sole discretion, and without liability to you or any third party. The Website does not permit orders from dealers, wholesalers, or other customers who intend to resell items offered on the Website. Love On Your Locs™ expressly conditions its acceptance of your order on your agreement to these Terms, and to all additional terms and conditions that are provided to you on the Website that govern your purchase of certain Products. By ordering Products through the Website, you agree to provide true, accurate, current, and complete information. Love On Your Locs™ reserves the right without prior notice to discontinue or change specifications and prices on Products offered on and outside of the site without incurring any obligation to you. Prices and availability are subject to change without prior notice, and Love On Your Locs™ reserves the right to revoke any offer to correct any errors, inaccuracies, or omissions.

RETURN POLICY

Love On Your Locs™ has a strict No Return/ No exchange policy as products sold are for personal use and cannot be reissued to another user. All sales on products and services are FINAL.

SHIPPING POLICY

Processing for all orders will take at least 3-7 business days (weekends & holidays not included).

Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details.

The shipping timeframe for orders will begin once processing time has completed. Standard shipping time is 2-3 business days. All orders will ship in the order which they were placed. Shipping days will be Tuesdays.

NOT offer same day or next day shipping! We ship via USPS!

If orders are returned because of an insufficient address the customer will be contacted for correct address and is responsible for shipping fee(s).

NEW PAYMENT POLICY IMPLEMENTATION (Beginning April 16, 2024)

Due to recent incidents involving dishonest clients, it has become necessary to implement a new initiative to ensure the smooth operation of services. Effective immediately, all payments must be made in full at the BEGINNING of your service appointment. NO EXCEPTIONS.

ACCEPTABLE PAYMENT OPTIONS

The following payment options are acceptable: Square Invoice, Afterpay (both in salon & online),Affirm (online), Zelle, & Cash. An invoice will be sent via email on the morning of your scheduled appointment. Cash payments are REQUIRED for balances on the following services: instant locs, loc extensions, restorations and removals. As of July 1, 2023 Love On Your Locs™ will no longer accept CashApp payments.

PAYMENT PLANS

Payment Plans are available for services over $300 via AFTERPAY, Affirm or Square Invoice. If you are using a Square payment plan please note that there are fees applied. Deposits are made via Square invoices with final balances due in CASH or via Zelle on the first day of service. Details for this option are discussed during the consultation appointment. If you have opted to use Afterpay you must adhere to the merchant policy and guidelines.

LOC MAINTENANCE PLANS

If you purchased, began payments or have CURRENTLY have an active plan prior to January 1, 2023 please note that the following changes have no effect on what is already in place for you.

As of January 1, 2023 all purchases of Loc Maintenance Plans, formerly called “Pricing Plans” will have two options of payment: Afterpay or full payment upon purchase. Afterpay allows the total cost to be divided into 4 payments. Please note that you must adhere to all policies of the Afterpay system. Love On Your Locs™ does not reserve the right to alter this payment systems policies or requirements.

Purchase of a pricing plan is NON-REFUNDABLE and NON-TRANSFERABLE.

The 2023 Loc Maintenance Plans have been modified to accommodate the service frequency based on the type of Loc maintenance received. Plans provide an overall discount on all services rendered. Plan discounts cannot be used in additional to Loyalty Rewards. Plans only cover Loc Maintenance services: retwist, interlocking and crotchet retightening. All plans include one (1) complimentary loc detox service as well as a $50 discount on any additional service. Please note additional services such as: color services, restorations, etc. will be considered a "new service" and you will be charged according to the specified price of that service at a discounted rate.

Within 24hrs of purchase you will receive six (6) confirmation emails for services. These service dates will be based on the recommended service frequency as well as the suggested dates given by the purchaser. Please note that dates can/will be rescheduled should the client or stylist have valid reasons (ex: in cases of emergencies, special events, or inclement weather).

Only the Plan Owner (purchaser) can utilize services and redeem the above discounts. Same-day cancellations will result in a loss of an appointment credit (ex: If you have three (3) retwist appointments and you no show the appointment that was ALREADY scheduled you will only have two (2) remaining appointments.)

ALL SALES ON SERVICES, PACKAGES AND PRODUCTS ARE FINAL. PLANS CANNOT BE CANCELLED ONCE PURCHASED. THERE WILL BE ABSOLUTELY NO REFUNDS ON ANY SERVICES

HOLISTIC HAIR LOSS TREATMENT SERVICES

All therapies, supplementations, and services rendered to Holistic Hair Loss Clients are subject the terms outlined in their contracts.

PRICES , PACKAGES & SERVICES

All prices are non-negotiable. Deposits are required at the time of booking. No deposit, no appointment

Pricing Plans Perks: Purchase of a pricing plan affords you the opportunity to be serviced outside of normal business hours, pre-selected appointment dates, promo perks, complimentary service enhancements on select visits, and exclusive discounts.

Purchase of a 3-, 6- or 12-month package is NON-REFUNDABLE and NON-TRANSFERABLE. Same-day cancellations will result in a loss of an reservation credit (ex: If you have three (3) retwist full service appointments and you no show the reserved session that was ALREADY scheduled you will only have two (2) remaining appointments.)

All sales on services, packages and products are FINAL. There will be absolutely no refunds on ANY services.

Do you accept walk-ins?

We are an "appointment- only" salon. We do not accept walk-ins or same -day scheduling.
Do I have to be present to attend the consultation?

Yes! It is imperative that you attend your consultation appointment in-person in order to schedule any additional services or install. Please review the Consultation service details for more information
Do you braid over locs?

Hi, Thank you for your inquiry! I do apologize, but I specialize in the services listed on my website and do not offer braiding or any "protective" styles.
Can I shampoo my locs?

Yes! Absolutely! Shampooing your locs consistently is mandatory and vital for the maturing of healthy Locs! Our hair, needs proper love and care. Shampooing and conditioning supports a clean scalp, prevent odor, prevent oiliness, promotes healthy loc growth, helps hair to lock, and prevents build-up within the loc strand. Remember, shampoo services and deep conditioning steam treatments are provided with every install and loc maintenance service.
Why does my scalp itch/get flaky after getting Locs?

You are not using a multitude of products anymore to clog the scalp. By maintaining your maintenance schedule and following the directives of your Loctician for daily care you will notice the changes to your scalp and hair. Your scalp will begin to detox and rid itself of years of product build up. Naturally your scalp will go into shock and in the process of producing its natural oil, dead/excess skin will start to shed and appear as "flakes" from the hair. This will go away usually after the first maintenance service. If you are still experiencing a “flaky” scalp your Loctician may inquire about your health history, diet, offer recommendations for alternative products, recommend alternative maintenance techniques or in more extreme cases a referral will be given for a Trichologist consultation.
What causes thinning?

Many factors are to be considered when determining the cause of "thinning" within the loc. Depending on your hair type and hair texture, your Loctician will make a recommendation for the type of loc establishment and/or loc maintenance technique to support a health loc journey. Thinning often occurs due to one or more of the following: - over manipulation at the scalp - color services not professionally administered - excessively tight styles which pull at the scalp and/or stresses the loc strand - having an irregular maintenance frequency -lack of conditioning excessive hair products -medical conditions/ medications -deficiency in diet -stress -dehydration Recommendations: To ensure a healthy loc journey always remember the 5 stages of Loc Care: Properly covering your locs before bed Stick to a moisture routine that fits your schedule. We recommend using a leave-in moisturizer or herbal (LOYL Beauty Rose Water Mist) moisturizer Drink lots of water Eat smart! Eat healthy! (leave that salt alone) Stick to a regulated maintenance frequency. Remember just because there is frizz doesn't mean it's time for a retwist.
How often should my locs be maintenance?

There are four stages in the locking process: starter locs, budding locs, compression (teenage) locs, and matured (adult) locs. Depending on your hair type, hair texture, the maintenance technique used, and the style rendered during your loc maintenance service all play a part in determining your service frequency. For a general breakdown please view each loc stage's recommended frequency: Starter Locs: -Comb coils/ Two-Strand Twist: should be maintenance every 4-6 weeks if "un-styled" and every 5-8 weeks if "styled" - Micro Locs: should be maintenance every 6-8 weeks Retwist: -maintenance every 6-8 weeks Crotchet/Interlocking: - maintenance every 8 weeks
Do I need to cover my Locs when I go to bed at night?

YES! This is to protect the integrity of your locs and to ensure no lint collects in the locs. You can use a bonnet or any head satin/silk head covering if it’s not tied "tightly" to the head.