Policies & Frequently Asked Questions

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COVID-19 GUIDELINES

To ensure that we remain safe, all clients must adhere to the COVID-19 policies as outlined. When you arrive for your appointment please call/text 843-312-6182 to let me know that you are here. At the time of arrival your temperature will be taken at the door. If your temperature reads above 98.9 F your appointment will be canceled and you will be able to reschedule after the specified quarantine timeline standards (10-14 days).

Absolutely NO extra guests are permitted. If you arrive with an extra guest they will need to remain in your vehicle, as space in salon is limited.

EVERYONE MUST WEAR A MASK. Mask must be worn at ALL times. If you do not have one, you will be given one for an extra charge of $2 which will be added to the balance of your services.

If you are sneezing, coughing, or showing symptoms of COVID-19, you will be turned away and your appointment will be rescheduled. We must be cautious and remain safe.

 

ARRIVAL TIME

 Please be advised that you are given a 15-minute grace period. Arrival beyond the grace period will result in a late fee of $25 which will be added to the remaining balance of your services. After 20 minutes your appointment will be canceled, and you will be considered a “no-call/no-show”.  If you have made contact to acknowledge a later arrival you will still need to adhere to the directives above. 

CONSULTATIONS AND BOOKINGS CLAUSE

When booking a consultation for services please keep in mind that this does not guarantee an automatic acceptance for a newly scheduled appointment. Acceptance or cancellations of ANY appointments are determined upon Suite Owner's discretion. 

Appointment requests outside of normal business hours (before 8am or after 5pm Mon-Fri) will result in a NON-NEGOTIABLE  additional fee of $30. NO EXCEPTIONS!

Loc Extensions Installs

Every install requires that client attends an “in-person” consultation. Clients traveling 3+ hours distance can complete a “Same-Day Consult & Install”. To qualify for this advantage, client must do the following:

#1 Show proof of Residence (Photo Id or Drivers’ License)

#2 Sign and return the “Loc Extensions Install” Waiver. This will be sent via email prior to moving forward.

#3 You will be required to Pay a Consultation fee of $25 + the Loc Extensions deposit $100 in order to book the “Same-Day Consult & Install” appointment. Deposits and fees are NON-REFUNDABLE and NON-TRANSFERABLE. You will receive a confirmation email for the appointment once deposit has been received.

#4 Read all Polices and FAQs online.

CANCELLATION POLICY

You will not be charged if you cancel your appointment at least 24 hours before your appointment starts.  Keep in mind that all deposits are Non-Refundable and Non-Transferable.  If you are a “no call/no show” or cancel the day of your appointment you have forfeited your deposit. Same day cancellations will result in a $50 cancellation fee which will be automatically charge to the card number on file. “No Show” clients will NOT be allowed to reschedule. If you need to reschedule your appointment, please text or call (843) 312-6182. If an appointment is cancelled by Loctician, your deposit will then be refunded.

 

GUEST AND CHILDREN POLICY

Unless the client being serviced is underage, no extra guests are permitted to attend your appointment with you. Understanding that there may be special circumstances please be sure to identify what those are at the time of booking so that the day of your service is planned accordingly.

If you are a parent and you desire to bring your children, please contact me prior to scheduling your appointment.

 

HEALTH CONDITIONS

Kindly advise me of any health conditions, allergies or injuries which could affect the flow of your appointment. IF you are currently experiencing or had a fever within 24 hours of your scheduled appointment please notify me immediately and your appointment will be rescheduled for the next available date. If you have been in contact with someone exposed to COVID-19 please notify me and I will reschedule your appointment after the standard “quarantine time” (10-14 days).

PRICES , PACKAGES & SERVICES

All prices are non-negotiable. Deposits are required at the time of booking. No deposit, no appointment.

The following payment options are acceptable:  Square (card reader), Square invoice & cash. 

Payment Plans are to be paid via Square invoices. Details for this option are discussed during the consultation appointment.

Pricing Plans Perks: Purchase of a pricing plan affords you the opportunity to be serviced outside of normal business hours including occasional Sunday appointments. 

Purchase of a 3-, 6- or 12-month package is NON-REFUNDABLE and NON-TRANSFERABLE.  Same-day cancellations will result in a loss of an appointment credit (ex: If you have three (3) retwist appointments and you no show the appointment that was ALREADY scheduled you will only have two (2) remaining appointments.)

All sales on services, packages and products are FINAL. There will be absolutely no refunds on ANY services.