Policies & Frequently Asked Questions
To ensure that we remain safe, all clients must adhere to the COVID-19 policies as outlined. When you arrive for your reservation please send a text to 843-312-6182 to let me know that you are here. At the time of arrival your temperature will be taken at the door. If your temperature reads above 98.9 F your reservation will be canceled and you will be able to reschedule after the specified quarantine timeline standards (10-14 days).
Absolutely NO extra guests are permitted. If you arrive with an extra guest they will need to remain in your vehicle, as space in salon is limited.
EVERYONE MUST WEAR A MASK. Mask must be worn at ALL times. If you do not have one, you will be given one for an extra charge of $2 which will be added to the balance of your services.
If you are sneezing, coughing, or showing symptoms of COVID-19, you will be turned away and your reservation will be rescheduled. We must be cautious and remain safe.
Please be advised that you are given a 15-minute grace period. Arrival beyond the grace period will result in a late fee of $25 which will be added to the remaining balance of your services. After 20 minutes your reservation will be canceled, and you will be considered a “no-call/no-show”. If you have made contact to acknowledge a later arrival you will still need to adhere to the directives above.
CONSULTATIONS AND BOOKINGS CLAUSE
When booking a consultation for services please keep in mind that this does not guarantee an automatic acceptance for a new reservation. Acceptance or cancellations of ANY reservations are determined upon Suite Owner's discretion. Styles By LaSeaun, LLC does not offer same-day services. Please do not "show-up" unannounced to Salon under any circumstances. If you have concerns or questions about services please schedule a consultation.
Reservations that are requested outside of normal business hours (before 8am or after 6pm Mon-Fri) will result in a NON-NEGOTIABLE additional fee of $30. NO EXCEPTIONS!
Loc Extensions Installs
Every install (instant locs or loc extensions) requires that client attends an “in-person” consultation. When booking the consultation you will be required to complete a waiver form which applies to the install of your requested service.
Service modifications are allowed up to 1 week prior to install. Absolutely no changes can be made the week/day of install. Deposits for installs are to be paid upon booking for installs. All deposits are NON-REFUNDABLE and NON-TRANSFERABLE. NO EXCEPTIONS. You will receive a confirmation email for your reservation once deposit has been received.
CANCELLATION & RESCHEDULINGPOLICY
You will not be charged if you cancel your reservation at least 24 hours before it begins. Keep in mind that all deposits are Non-Refundable and Non-Transferable. If you are a “no call/no show” or cancel the day of your reservation you have forfeited your deposit. Same day cancellations will result in a "50% of the balance" cancellation fee which will be automatically charge to the card number on file or sent via invoice. Failure to pay the cancellation fee will result in a dismissal for future bookings with Styles By LaSeaun, LLC. “No Show” clients will NOT be allowed to reschedule.
All New reservations can be rescheduled once within 45 days of your original service date. If the new date is outside of the 45 days, a new deposit is required. Same-day requests for rescheduling are not permitted and will be categorized as a "No Show." If you need to reschedule or modify your reservation, please send a message to the chat online at least 24hrs prior to your scheduled service.
GUEST AND CHILDREN POLICY
Unless the client being serviced is underage, no extra guests are permitted to attend your reserved session with you. Understanding that there may be special circumstances please be sure to identify what those are at the time of booking so that the day of your service is planned accordingly.
If you are a parent and you desire to bring your children, please contact me prior to booking your reservation.
Kindly advise me of any health conditions, allergies or injuries which could affect the flow of your reserved session. If you are currently experiencing or had a fever within 24 hours of your reserved session please notify me immediately and your reservation will be rescheduled for the next available date. If you have been in contact with someone exposed to COVID-19 please notify me and I will reschedule your reservation after the standard “quarantine time” (10-14 days).
LOCSTAR SHOP TERMS & CONDITIONS
All purchases made through the Website are subject to our acceptance. This means that I may refuse to accept or may cancel any transaction, in my sole discretion, and without liability to you or any third party. The Website does not permit orders from dealers, wholesalers, or other customers who intend to resell items offered on the Website. Styles by LaSeaun, LLC expressly conditions its acceptance of your order on your agreement to these Terms, and to all additional terms and conditions that are provided to you on the Website that govern your purchase of certain Products. By ordering Products through the Website, you agree to provide true, accurate, current, and complete information. Styles By LaSeaun, LLC reserves the right without prior notice to discontinue or change specifications and prices on Products offered on and outside of the site without incurring any obligation to you. Prices and availability are subject to change without prior notice, and Styles By LaSeaun, LLC reserves the right to revoke any offer to correct any errors, inaccuracies, or omissions.
Styles By LaSeaun, LLC has a strict No Return/ No exchange policy as products sold are for personal use and cannot be reissued to another user. All sales on products and services are FINAL.
Processing for all orders will take at least 3-7 business days (weekends & holidays not included).
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details.
The shipping timeframe for orders will begin once processing time has completed. Standard shipping time is 2-3 business days. All orders will ship in the order which they were placed. Shipping days will be Tuesdays.
NOT offer same day or next day shipping! We ship via USPS!
If orders are returned because of an insufficient address the customer will be contacted for correct address and is responsible for shipping fee(s).
PRICES , PACKAGES & SERVICES
All prices are non-negotiable. Deposits are required at the time of booking. No deposit, no reservation.
The following payment options are acceptable: Square (card reader), Square invoice & cash.
Payment Plans are to be paid via Square invoices. Details for this option are discussed during the consultation.
Pricing Plans Perks: Purchase of a pricing plan affords you the opportunity to be serviced outside of normal business hours, pre-selected reservation dates, promo perks, complimentary service enhancements on select visits, and exclusive discounts.
Purchase of a 3-, 6- or 12-month package is NON-REFUNDABLE and NON-TRANSFERABLE. Same-day cancellations will result in a loss of an reservation credit (ex: If you have three (3) retwist full service reservations and you no show the reserved session that was ALREADY scheduled you will only have two (2) remaining reservations.)
All sales on services, packages and products are FINAL. There will be absolutely no refunds on ANY services.