Policies & Frequently Asked Questions
Kindly advise me of any health conditions, allergies or injuries which could affect the flow of your appointment. If you are currently experiencing or had a fever within 24 hours of your scheduled reservation please notify me immediately and your reservation will be rescheduled for the next available date. To ensure that we remain safe, all clients must adhere to the CDC COVID-19 policies as outlined. Mask are preferred but not required at this time.
If you arrive to your appointment under one or more of these conditions: sneezing, coughing, have been diagnosed with COVID, the flu or have a present fever you will be turned away and your reservation will be rescheduled. We must be cautious and remain safe.
Absolutely NO extra guests are permitted. If you arrive with an extra guest they will need to remain in your vehicle.
SPACES by Wix
It is recommended that all clients must download & join the Spaces by Wix app to receive updates and special announcements. This app always easy access to all that Styles by LaSeaun has to offer. Once downloaded, create a member’s profile to better access all functionalities. All communications, scheduling, payments and purchasing of products can be done through the app. Click the link to download:http://wix.to/WUAfB0o?ref=mam
Please be advised that you are given a 15-minute grace period. Arrival beyond the grace period will result in a late fee of $50 which will be added to the remaining balance of your service and collected prior to beginning services. After 20 minutes your appointment will be canceled, and you will be considered a “no-call/no-show” (please see above "no-show" clause). If you have made contact to acknowledge a later arrival, you will still need to adhere to the directives above.
CONSULTATIONS AND BOOKINGS CLAUSE
When booking a consultation for services please keep in mind that this does not guarantee an automatic acceptance for a new appointment. Acceptance or cancellations of ANY appointments are determined upon Suite Owner's discretion. Styles By LaSeaun does not offer same-day services. Please do not "show-up" unannounced to Salon under any circumstances. If you have concerns or questions about services please schedule a consultation.
Appointments that are requested outside of normal business hours (before 9am or after 6pm Mon-Fri) will result in a NON-NEGOTIABLE additional fee of $50. NO EXCEPTIONS. Please see "After-Hours: Retwist Full Service", under the "Book Now" tab for details.!
SQUARE INVOICE SCHEDULING
All confirmed appointments will receive an automated email reflecting the service that was scheduled. Please note these emails are standard and may or may not reflect all details or balances of the service being provided to you. If you have scheduled a service that requires the deposit to be paid via a Square invoice, that invoice will have the most accurate details of the service you will be provided along with a breakdown of cost, details and other service modifications.
LOC EXTENSIONS AND INSTANT LOCS
Every install (instant locs or loc extensions) requires that client attends an “in-person” consultation. When booking the consultation you will be required to complete a waiver form which applies to the install of your requested service.
Service modifications are allowed up to 1 week prior to install. Absolutely no changes can be made the week/day of install. Deposits for installs are to be paid in order for booking to be confirmed. All deposits and payments received are NON-REFUNDABLE and NON-TRANSFERABLE. NO EXCEPTIONS. You will receive a confirmation email for your reservation once deposit has been received. Final balances are due in cash on the first day of install.
CANCELLATION & RESCHEDULING POLICY
You will not be charged if you cancel your reservation at least 24 hours before it begins. Keep in mind that all deposits are Non-Refundable and Non-Transferable. If you are a “no call/no show” or cancel the day of your reservation you have forfeited your deposit. Same day cancellations will result in a "50% of the balance" cancellation fee which will be automatically charge to the card number on file or sent via invoice. Failure to pay the cancellation fee will result in a dismissal for future bookings with Styles By LaSeaun, LLC. “No Show” clients will NOT be allowed to reschedule.
All New reservations can be rescheduled once within 45 days of your original service date. If the new date is outside of the 45 days, a new deposit is required. Same-day requests for rescheduling are not permitted and will be categorized as a "No Show." If you need to reschedule or modify your reservation, please send a message to the chat online at least 24hrs prior to your scheduled service.
LOCST⭐️R LOYALTY REWARDS
You must be a member in order to access the LOCST⭐️R Loyalty Rewards Program. Stars can be accumulated and used to receive discounts on services and products. Stars cannot be transferred. All previous "loyalty points" or stars received prior to December 2022 have been added to all members profiles. You can access your rewards status via the Spaces by Wix app.
GUEST AND CHILDREN POLICY
Unless the client being serviced is underage, no extra guests are permitted to attend your reserved session with you. Understanding that there may be special circumstances please be sure to identify what those are at the time of booking so that the day of your service is planned accordingly.
If you are a parent and you desire to bring your children, please contact me prior to booking your reservation.
Kindly advise me of any health conditions, allergies or injuries which could affect the flow of your reserved session. If you are currently experiencing or had a fever within 24 hours of your reserved session please notify me immediately and your reservation will be rescheduled for the next available date. If you have been in contact with someone exposed to COVID-19 please notify me and I will reschedule your reservation after the standard “quarantine time” (10-14 days).
LOCST⭐️R SHOP TERMS & CONDITIONS
All purchases made through the Website are subject to our acceptance. This means that I may refuse to accept or may cancel any transaction, in my sole discretion, and without liability to you or any third party. The Website does not permit orders from dealers, wholesalers, or other customers who intend to resell items offered on the Website. Styles by LaSeaun, LLC expressly conditions its acceptance of your order on your agreement to these Terms, and to all additional terms and conditions that are provided to you on the Website that govern your purchase of certain Products. By ordering Products through the Website, you agree to provide true, accurate, current, and complete information. Styles By LaSeaun, LLC reserves the right without prior notice to discontinue or change specifications and prices on Products offered on and outside of the site without incurring any obligation to you. Prices and availability are subject to change without prior notice, and Styles By LaSeaun, LLC reserves the right to revoke any offer to correct any errors, inaccuracies, or omissions.
Styles By LaSeaun, LLC has a strict No Return/ No exchange policy as products sold are for personal use and cannot be reissued to another user. All sales on products and services are FINAL.
Processing for all orders will take at least 3-7 business days (weekends & holidays not included).
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details.
The shipping timeframe for orders will begin once processing time has completed. Standard shipping time is 2-3 business days. All orders will ship in the order which they were placed. Shipping days will be Tuesdays.
NOT offer same day or next day shipping! We ship via USPS!
If orders are returned because of an insufficient address the customer will be contacted for correct address and is responsible for shipping fee(s).
ACCEPTABLE PAYMENT OPTIONS
The following payment options are acceptable: Wix Payments (online), Square Invoice, Afterpay (both in salon & online), Zelle, Cash app & Cash. Cash payments are REQUIRED for balances on the following services: instant locs, loc extensions, restorations and removals.
Payment Plans are available for services over $500 via AFTERPAY or Square Invoice. If you are using a Square payment plan, payments are made via Square invoices with final balances due in CASH on the first day of service. Details for this option are discussed during the consultation appointment. If you have opted to use Afterpay you must adhere to the policy and guidelines.
LOC MAINTENANCE PLANS
If you purchased, began payments or have CURRENTLY have an active plan prior to January 1, 2023 please note that the following changes have no effect on what is already in place for you.
As of January 1, 2023 all purchases of Loc Maintenance Plans, formerly called “Pricing Plans” will have two options of payment: Afterpay or full payment upon purchase. Afterpay allows the total cost to be divided into 4 payments. Please note that you must adhere to all policies of the Afterpay system and Styles By LaSeaun does not reserve the right to alter this payment systems policies or requirements.
Purchase of a pricing plan is NON-REFUNDABLE and NON-TRANSFERABLE.
The 2023 Loc Maintenance Plans have been modified to accommodate the service frequency based on the type of Loc maintenance received. Plans only cover Loc Maintenance services: retwist, interlocking and crotchet retightening. All plans include one (1) complimentary loc detox service as well as a $50 discount on any additional service. Please note additional services such as: color services, restorations, etc. will be considered a "new service" and you will be charged according to the specified price of that service at a discounted rate. All plans include one (1) complimentary loc detox service as well as a $50 discount on any additional service.
Within 24hrs of purchase you will receive six (6) confirmation emails for services. These service dates will be based on the recommended service frequency as well as the suggested dates given by the purchaser. Please note that dates can/will be rescheduled should the client or stylist have valid reasons (ex: in cases of emergencies, special events, or inclement weather).
Only the Plan Owner (purchaser) can utilize services and redeem the above discounts. Same-day cancellations will result in a loss of an appointment credit (ex: If you have three (3) retwist appointments and you no show the appointment that was ALREADY scheduled you will only have two (2) remaining appointments.)
ALL SALES ON SERVICES, PACKAGES AND PRODUCTS ARE FINAL. PLANS CANNOT BE CANCELLED ONCE PURCHASED. THERE WILL BE ABSOLUTELY NO REFUNDS ON ANY SERVICES
PRICES , PACKAGES & SERVICES
All prices are non-negotiable. Deposits are required at the time of booking. No deposit, no appointment
Pricing Plans Perks: Purchase of a pricing plan affords you the opportunity to be serviced outside of normal business hours, pre-selected appointment dates, promo perks, complimentary service enhancements on select visits, and exclusive discounts.
Purchase of a 3-, 6- or 12-month package is NON-REFUNDABLE and NON-TRANSFERABLE. Same-day cancellations will result in a loss of an reservation credit (ex: If you have three (3) retwist full service appointments and you no show the reserved session that was ALREADY scheduled you will only have two (2) remaining appointments.)
All sales on services, packages and products are FINAL. There will be absolutely no refunds on ANY services.